Privacy Policy

Introduction

WECREATE Digital Marketing Agency (“we,” “our,” or “us”) is committed to protecting your privacy and security. This policy explains how and why we use your personal data, ensuring you remain informed and in control of your information.

You can decide not to receive communications or change how we contact you at any time by emailing us at [email protected] or calling 07716593504 (lines open 9.30am – 6pm, Mon – Fri).

We will never sell your personal data and will only share it with organizations we work with when necessary, ensuring that its privacy and security are guaranteed. Personal information submitted to WECREATE Digital Marketing Agency is only used to contact you regarding our activities.

Information We Collect

Personal Identification Information: Name, email address, phone number, postal address, etc.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

How We Collect Information

Direct Interactions: You provide us with your identity and contact data by filling in forms or corresponding with us by post, phone, email, or otherwise.
Automated Technologies or Interactions: As you interact with our website, we automatically collect technical data about your equipment, browsing actions, and patterns using cookies, server logs, and other similar technologies.
Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties, such as analytics providers and search information providers.

How We Use Your Information

To provide, operate, and maintain our website.
To improve, personalize, and expand our website and services.
To understand and analyze how you use our website.
To develop new products, services, features, and functionality.
To communicate with you, including for customer service, updates, and marketing purposes.
To process transactions and manage orders.
To prevent fraud.

Marketing

We will ask for your “opt-in” consent for most communications, including all marketing communications. We use personal data to communicate with you, promote our agency, and support fundraising activities. This includes updates on our research, events, news, job opportunities, and other information related to our work.

Research and Policy

We process data for our research and policy activities in the following ways:

To collect details of relevant stakeholders.
To conduct surveys and qualitative research.
To organize and promote events.
To issue press releases.

All personal and sensitive data are anonymized.

Administration

We use personal data for administrative purposes, such as maintaining databases of newsletter sign-ups, fulfilling orders, and respecting your communication preferences.

Sensitive Personal Data

We do not normally collect or store sensitive personal data (e.g., health, beliefs, political affiliation). If this does occur, we ensure your privacy rights are protected.

Accidents or Incidents

If an accident or incident occurs on our property or at one of our events, we’ll keep a record of this, which may include personal and sensitive data.

How We Use Information

We only use your personal data with your consent or where necessary to:

Enter into or perform a contract with you.
Comply with a legal duty.
Protect your vital interests.
For our own (or a third party’s) lawful interests, provided your rights don’t override these.

We will only use your information for the purpose it was collected for (or closely related purposes).

Disclosing and Sharing Data

Your personal data, including your name, organization, position, and email address, are held by our mailing list provider, MailChimp. If you register to attend an event, your data may also be held by our event registration provider, Eventbrite. We share information with partners only when necessary and do not share your contact information with them.

How We Protect Data

We use physical and technical measures to keep your data safe and prevent unauthorized access, use, or disclosure. Our electronic data is stored on secure computer systems, and we control access to information using both physical and electronic means. Our staff receive data protection training and follow detailed data protection procedures.

Payment Security

All electronic forms requesting financial data use secure payment providers (e.g., Stripe Payments Europe). We never store card details and use PCI-compliant services. If you prefer to make payments via BACS or cheque, please contact us.

Storage

We store all personal data securely and retain information only as long as necessary. For example, if you ask us not to send marketing emails, we will stop storing your email for marketing purposes but keep a record of your preference.

Your Legal Rights

You have the following rights regarding your personal data:

The right to confirmation of whether we have your personal data and to obtain a copy (subject access request).
The right to have your data erased (where not required for lawful reasons).
The right to have inaccurate data rectified.
The right to object to your data being used for marketing or profiling.
The right to data portability.

For further information or to exercise your rights, please contact us at [email protected].

Complaints

You can complain directly to us. If you are not satisfied with our response, you can complain to the UK Information Commissioner’s Office (ICO).

Cookies and Links to Other Sites

Our website uses cookies to improve user experience and Google Analytics to understand visitor interactions. By using our site, you consent to this data collection. You can opt out of Google Analytics. Our website contains links to external sites; we are not responsible for their content or privacy practices.

Changes to This Privacy Policy

We may amend this Privacy Policy from time to time. The current version will always be posted on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: [email protected]
By phone: 07716593504 (lines open 9.30am – 6pm, Mon – Fri)

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.